Support and Health Service

Get fit, Stay healthy

Proactive and Reactive support services to improve
and maintain the health of your IT

Gitxs Services offers a variety of Proactive Support Services to help:

  1. Enrich your IT Staff with deep technology information.
  2. Strengthen the health of your business;
  3. Reduce preventable risks to your infrastructure;
  4. Provide operational guidance and recommendations based on industry best practices.

Our suite of Proactive Support Services provide ongoing Assessments and recommendations for services based on your specific environment and known issues. This helps ensure that your organization gets the maximum benefit and impact from infrastructure optimization maturity model. Through infrastructure optimization, your computing environment becomes standardized, automated and more tightly controlled. This helps drive down costs while seeking to improve efficiency, reliability, security service levels.

Out of premises support

Customers who have out of premises support agreement are able to access many of these offerings using their Support Assistance hours

Our Proactive Support services include:

  1. Back office for Incident solving.
  2. Consulting for IT operation.
  3. Health check and risk assessment Program
    Workshop remotely for IT stuff training

On Premises Support

Customers who have on premises support agreement are able to access many of these offerings using their Support Assistance hours

Our Proactive Support services include

  1. Dedicate IT Expert stuff on site
  2. Back office Incident solving.
  3. Consulting for IT operation.
  4. Health check and risk assessment Program
  5. Workshop remotely and on site for IT stuff training
  6. Project Manager to follow up monthly for SLA and required improvement

Hybrid Service

Hybrid Service agreement is not limited to support also include

  1. Delivering Products for comprehensive solution
  2. Deployment based on Project time frame
  3. Provide Warranty contracts
  4. Provide Support service and enhancement at operation.
  5. Back office for solving incidents
  6. Workshop remotely and on site for IT stuff training
  7. Project Manager to follow up monthly for SLA and required improvement

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